If you don't receive a response within 24 hours of placing your order, it's possible you entered an invalid email address, a misspelled email address or the email server has marked your email address as unsafe/spam. (This security function is beyond my control). If this happens, kindly resubmit your order using a different email address. 

For Yahoo Email Account Holders: always check your spam folder in case my reply got lost in there by mistake.

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For AOL Email Account Holders: Unfortunately AOL is an outdated email service with obsolete security protocols and program limitations. If you're not receiving ECR emails, Shipping Rates, Order Invoices, or Tracking Information - this is an AOL issue. Be advised that AOL is notorious for arbitrarily blocking or discarding emails that other leading email providers readily accept. I strongly recommend using a different email address other than AOL. 

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•••

Attention Tire Kickers

If you have 2 consecutive outstanding invoices in the past that you didn't pay - you will not be allowed to shop ECR no matter how many times you fill out a new Order Form. In order to make a purchase and establish credibility -- all you have to do is send an ADVANCE NON-REFUNDABLE payment for the goldfish before you place your next order.

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THIS FORM IS FOR ORDERS ONLY. 

For a quick, smooth & problem-free transaction kindly limit questions to just the purchase related information i.e; shipping, total. #NoHassleNoDrama You'll receive instructions for payment afterwards. For general goldfishkeeping inquiries please join the goldfish forums or #GoogleIsYourFriend.