ECR LOVE
I come to this page every once in a while to go over these notes from a lot of good folks. 😊
Unkind reviews are unique but despite the escalation of negativity and harshness on the internet - the wisdom and aggregate assessment of the majority is essentially more credible. I do understand however that ECR can’t be great for every goldfishkeeper. In order for East Coast Ranchu to be the best for someone, my goldfish is going to be the wrong fit for someone else.
Thanks to those who have given me latitude, kindness and most of all, respect:
Testimonials & Reviews
In compliance with the Children's Online Privacy Protection ACT (COPPA) be advised that I require Verifiable Parental Consent if you want to purchase a goldfish. All communications during the payment process will ONLY be conducted with a Parent or Guardian responsible for funding the transaction; you will be carbon-copied with each correspondence. There are no EXCEPTIONS. Age misrepresentation or trying to impersonate someone else may result in a permanent BAN from this page.
Please communicate with me if you have a problem with your order. I'm a reasonable person and open to resolving issues. You have my hotline and email address. If the issue is urgent - I will call you. If you see an incoming New York or Private Call it must be me.
I'm not just a vendor, I'm a HUMAN BEING. Sometimes buyers tend to go on a "power trip" mindset thinking I should constantly bend over backwards and accommodate requests to an extent in order to get your business. I'm a good person and deserve to be treated better. Like you, I'm a goldfish hobbyist intensely passionate about what I do. Long hours, money, effort and resources were invested on ECR goldfish. I won't tolerate any act of condescending verbal abuse.
My time is just as VALUABLE as yours. I sincerely ask that you avoid wasting my time or yours by asking 100 questions without ANY intention of buying.
Email messages will never convey the exact emotion behind words. When you message me and I reply in a short, formal fashion - it's not because I'm being unfriendly or insincere. I'm just methodical and precise. This is how I am in Business Mode and in most cases I will skip the small talk to focus on your transaction and OTHER customers who need my attention. This is why I insist that customers read instructions first before placing an order. I go through a lot of ECR messages and have to respond to as many as I can in the limited amount of time I have available so I can move on to the next customer before I pass out and go to bed. I ask for consideration, don't take it in offense or diminish ECR by using it as an online target practice. I will make mistakes along the way but in every purchase transaction I try my best to keep the process strictly business.
At the end of the day, all I want is a smooth and quick transaction. If you want to get to know me when I'm not in "Business Mode" visit my Instagram page. It's where I can "chill" and just enjoy sharing with the goldfish community.
I can tell you with veritable certainty 99.999% of the goldfish I bred, raised and list for sale here have never even been infected with ICH. EVER. That's because I go through extreme lengths and provide a high standard of care for them. I take goldfishkeeping seriously and spare no expense for these goldfish to the point of excessiveness.
I've had customers receive their goldfish alive and in good condition then days or weeks later comes back to me reporting that their fish came down with ICH or some very simple and easily treatable water quality issue that any experienced fishkeeper will COMPETENTLY recognize. "But I did everything correctly" is the most typical rationale and a classic hallmark of a novice who needs to point a finger at someone else when the goldfish's health begins to deteriorate. They deny any culpability because according to the water test kit (The Supreme Benchmark of Experience) they have ZERO ammonia and nitrates. I'm suppose to take their word they did everything right even without empirical evidence and I, the long-time goldfish breeder with years of experience and practical understanding of goldfishkeeping, did everything wrong. Somehow I'm to blame for any rookie mistakes and must send a refund or replace that goldfish that I kept healthy and alive for many months, showed absolutely no symptoms of illness on LIVE VIDEO but died after just a short time in their care due to inexperience. If I don't comply I'm subjected to hateful rhetorics and smear campaigns on Social Media.
How is this FAIR? Between a long-time goldfish hobbyist/breeder and an amateur goldfishkeeper - who is most likely to make an error or carry out incorrect measures? If East Coast Ranchu has provided thousands of goldfish to satisfied families for years - I must be doing something right.
Another frequent bone of contention ad nauseam: Issues about SOA and preemptively asking for reimbursement or replacement. SOA (Stressed on Arrival) is not DOA (Dead on Arrival). If a fish is taken out of its normal environment, travels in a box and gets tossed around for 24 hours - of course there's a high probability of stress upon arrival. Anytime a fish travels their immunity level goes down. There are many harmless strains of bacteria that can become lethal when the immune system is compromised due to stress. Some goldfish will be immunosuppressed and some will have an adverse reaction to travel. But that stress can be mitigated promptly if you're a competent fishkeeper. Your job is to bring their immune levels back to normal. If you know what you're doing you'll see an improvement after just a day or 2.
*FYI: Imported goldfish will travel 8,000 miles from ASIA to the US transhipper's location, then from the transhipper to the importer's facility and finally from the importer's facility to the buyer's residence. Some importers say they quarantine for 2 weeks - that's not even enough time for a fish to recover. All that traveling for imports greatly affects a goldfish's health and brings their immunity level down to zero. US Bred Goldfish however will travel only once: from the goldfishbreeder's facility to a buyer's US residence.
At one time I had a customer who claimed she had extensive fishkeeping experience with a different aquatic species and so therefore she absolutely knows what she's doing. Hence, whatever problems that happened to her new ECR goldfish was not in any way her fault. They were healthy for a couple weeks (even uploading videos of very active happy fish) but deteriorated on week 3 from a sudden case of ICH. And can she please get a refund? Just like that, making absolutely no effort to remedy the situation. I provided advise on how to cure and offered free meds but even after all this and with her "extensive fishkeeping experience" - the goldfish still didn't make it through a simple bout of ICH.
ICH is so basic and preventable. It's a water quality issue. Seriously, google this "ich + water quality". For all these claims of being an expert saltwater keeper - if ich happened in the tank 3 weeks after the purchase of healthy ECR goldfish -- this is an OBVIOUS BEGINNER misstep. It only means this person didn't take the necessary measures to reduce the risk and prevent ICH from happening. An experienced fishkeeper would've known exactly what to do regardless of what species they are caring for. Remember, as a commercial goldfish breeder this isn't my first time keeping goldfish. I would never knowingly ship out ICH infected goldfish and put my name on the line just for a few $. You have a higher chance of receiving an infected HOST fish carrying pathogenic bio-organisms from an importer.
After everything I did to help, she disparages me further by saying "all the new imported fish I just ordered didn't get sick, only the ECRs got sick." This laughable, if not deliberately malicious rhetoric doesn't emancipate beginners from responsibility. It only further proves complete disregard for bio-security, contamination prevention and quarantine protocols in general.
The argument that I'm to blame because accordingly you're an experienced saltwater fishkeeper is not valid. It's arrogant to think you'll never make a mistake. But consider this: it is possible to commit no mistakes, follow all the rules yet STILL SUFFER LOSSES. It's not a weakness - it's just human nature.
Last but not least: I honestly. Couldn't 👏 Care 👏 Less 👏 if you know everything about blennies or angelfish or humpback whales. Fancy goldfish have a completely different physiological mechanism and stress response to travel and a new environment. That stress can lead to illness or death when there's a lack of practical understanding of the BASICS of goldfish husbandry.
I'm not gonna lie. I automatically go on immediate 'alert mode' whenever I notice the following indicators of a beginner. There are many rookies who are pleasant and have great attitudes but there will be some who are exasperating and some with very toxic personalities which can ruin the dynamics of a transaction and make every step a difficult, unbearable ordeal:
• Asks too many beginner fishkeeping questions before and after purchase
• Asks what is the life expectancy of the fish they want to purchase. • Asks for the BIRTHDAY of the goldfish they are purchasing. (This is a commercial breeding facility. There's anywhere around 2000 - 4000 goldfish at any given season. I don't keep birthday records, there are no birthday parties for each individual fish). • Asks how many pellets to feed the fish.
• Doesn't quarantine, too excited to mix new fish into the main tank.
• Mixes ALL incoming new fish without doing a quarantine
• Doesn't want to quarantine / Skips quarantine
• Tries to "negotiate" quarantine process (pls note Quarantine is protocol.)
• Cross contaminates tanks with wet hands and infected accessories.
• Doesn't know what Cycling or what Nitrogen Cycle means.
• Doesn't know what ich looks like. Just assumes all blemishes are ich without knowing
• Successfully treated ich once or twice - this is not an indicator of "experience"
• Still asking how to cure ich #GoogleIsYourFriend
• If you can't cure ich -- you're a beginner
• Still asking "how many fish can I fit in my tank"
• Doesn't disinfect tank and accessories after multiple infections & deaths
• Doesn't know how to do proper water changes (still doing 20-30% water change per week or once every month!)
• Fills up tank with all kinds of plastic decors and thick layers of substrate
• Doesn't match temperature of incoming water with outgoing water
• Doesn't know how to AGE water
• Throws in every medicine from the medicine cabinet without doing proper diagnosis
• Switches from one med to the next without completing treatment duration (negligent about drug resistance)
• Still believes the only meds for goldfish is Pimafix and Melafix
• Doesn't know the difference between Epsom Salt and Aquarium Salt
• Medicates sick fish without removing carbon media
• Doesn't know what tubercles are (thinks it's ich)
• Doesn't bother to read the Support Pages, just wants instant cure whenever there are issues, no accountability
• Feels the need to tell me about water parameters and how they tested perfect ammonia, nitrite and nitrate levels. (Experienced fishkeepers rarely or even tests water parameters anymore -- once you know your routine and you're familiar with your fish's reactions to deteriorating water conditions you should be able to determine the quality of the water in the tank without testing)
• Rinses filter media only 1x a month or 1 every 2 months
• Rinses filter media with tap water
• Doesn't understand the importance of PH
• Buys imported fish believing its SUPERIOR QUALITY because it's expensive
• Uses these lines: "But all my other fish are fine", "But the fish I bought from another seller is fine". You need to read up on the basic principles of Foreign Microorganism Exposure, Disease Transmission and Development of Anti-bodies. The science is universal. It encompasses all humans and animals.
• Keeps pointing out wen overgrowth is causing "blindness"
• Doesn't know what dropsy looks like
• Doesn't know what ammonia burn is
• Thinks green peas is the CURE for floatiness and swim bladder issues
• Keeps water temps in the 60s
• Keeps using this excuse "the goldfish was eggbound that's why it died". Doesn't know what internal eggbinding looks like
• Panics over every minor thing
• Constantly complaining and soliciting advise but whenever I put in the time to give advise - they never actually take it because - really, they just wanna COMPLAIN
• When the fish dies because of their inexperience it's not their fault.
• Labels ECR fish "inferior" when they fail to keep it alive due to inexperience
Sometimes buyers get frustrated when they miss out on a goldfish to someone else who buys it outright. My advise is this:
•Request for a shipping quote ahead of time here: LINK
•Once you have an idea of how much is shipping, then its easier to shop the Live Stream Gallery.
•If you see a goldfish you like from the show tanks first fill out the Order Form to make an official order.
•While you're waiting for me to respond to the order, send immediate payment just for the amount of the fish to PayPal eastcoastranchu@gmail.com. By doing this the goldfish is automatically RESERVED for you (unless another person pays ahead of you). We can work out the total invoice with shipping later. Here are important things to keep in mind:
•Whoever pays first gets the fish.
•Make sure you've reviewed the fish carefully on Live Stream. If you don't see the fish in the current video, it should show up on the next Live Stream or a previous video.
The shopping strategy above is your best way to get first dibs on the goldfish you want.
If you don't have a PayPal you can do a Direct Debit card payment here: LINK
• Please be patient, I work during the day and at times can only respond afterhours or late at night. I do constantly monitor orders and will try my best to reply as soon as I can.
• No additional high resolution pictures or closeup videos of the goldfish will be provided other than the recorded videos on YouTube. I put up a live stream to save time. The previous day's footage is viewable on YouTube so you can scrub through the video and have a close look at the goldfish you like.
•The water is changed daily. The tank can get cloudy during and after feeding time.
•You're seeing only a small portion of the tank that the camera lens can accommodate. This is a recirculating system that includes a 150gallon water reservoir. The reservoir water is changed EVERY NIGHT and fed back to the main tanks.
•I raise all my fish in very shallow water. It takes time for incoming fish I just added to the tank to get used to the depth, the new environment, the lights, the multiple cameras as well as a multitude of fish they are "meeting" for the first time. Some fish can get stressed. Some with big deep bodies as well as the younger baby fish will have difficulty maneuvering in the water because they're not used to deep water pressure. Some fish can take days or weeks to gradually adjust. If and when I see that they're in distress -- I'll take them out of the tank when I deem it necessary. I appreciate people's concern but please: don't panic. Rest assured there's no animal cruelty happening here.
•I'm able to control the Live Stream cameras and encoders remotely via an online app. If I'm still at work and issues occur in the tank - I'll turn off the equipment without notice and have a family member attend to the fish during emergencies.
•Lives Stream Videos are recorded and will show up on YouTube within 24hrs.
•The ECR Live Stream Channel will be offline during maintenance operations (no specific schedule).
•To view the live video feed clearly on your smartphone you must have a reliable and fast wifi connection.
•High speed connections provides a solid steady stream. ECR runs on a 940mbps fiber optic internet connection.
•While the camcorder is 4K capable, I've set the encoder output to 1080p HD since YouTube has difficulty recording 12 hours of 4K video. If you're experiencing lags or disconnects please adjust your player settings to a different resolution.
•A clogged connection (yours or mine or clogged in both directions) will affect the video quality and show pixelated video streaming or dropped frames.
Air breathing animals are used to air containing about 21 percent oxygen, whereas aquaculture is conducted in water containing less than .0001 percent oxygen (10 mg/L). With so little oxygen available in the best of conditions, it's vital that the fishkeeper understands the importance of Dissolved Oxygen (D.O.), Oxygen Measuring and Aeration Equipment.
The delicate balance of dissolved oxygen vs the rate of oxygen consumption can shift rapidly with changing environmental conditions in the water system. Lower D.O. levels will occur in the summer because the rate of oxygen consumption increases as the temperature increases. Oxygen is THE MOST IMPORTANT thing to monitor.
If the oxygen level is too high, Oxygen Supersaturation can cause gas embolism, depress metabolism and inhibit respiratory enzymes, all of which can kill fish. If the oxygen level is too low, the fish may not eat and may expend additional energy seeking oxygen. If lower yet, they can experience severe stress and, of course, death.
Air breathing animals are used to air containing about 21 percent oxygen, whereas aquaculture is conducted in water containing less than .0001 percent oxygen (10 mg/L). With so little oxygen available in the best of conditions, it's vital that the fishkeeper understands the importance of Dissolved Oxygen (D.O.), Oxygen Measuring and Aeration Equipment.
The delicate balance of dissolved oxygen vs the rate of oxygen consumption can shift rapidly with changing environmental conditions in the water system. Lower D.O. levels will occur in the summer because the rate of oxygen consumption increases as the temperature increases. Oxygen is THE MOST IMPORTANT thing to monitor.
If the oxygen level is too high, Oxygen Supersaturation can cause gas embolism, depress metabolism and inhibit respiratory enzymes, all of which can kill fish. If the oxygen level is too low, the fish may not eat and may expend additional energy seeking oxygen. If lower yet, they can experience severe stress and, of course, death.
So I purposely didn't include the ECR logo on these T-shirts when I was designing them. You might think it's a missed marketing opportunity for me. But I don't really think that. All too often stores and individuals obsessed with personal branding put out Tees emblazoned with a huge 8-inch diameter logo smack-dab right in the middle of the shirt that no one's really gonna recognize unless it's Apple or Coca Cola. It's fine if you got that logo t-shirt free at the company giveaway. But no one's ever gonna say "Wow, where'd you get that?" 🤪 Maybe you'll wear it when you're doing waterchanges or just forget it was even in your closet. So yeah. No ECR logo Tees here!
I'm positive, however, that you'll enjoy the ones I have here better. Maybe even wear it when you go to the pet store or your local Starbucks (*send pics!). The designs are still fun and fish-inspired. And yes, it comes in black and 3 other colors. But most importantly: I will only create Tees that I would like to rock. Anyway I hope you guys see one you like! To proceed please click on an ECR Tee.
Sometimes buyers get frustrated when they miss out on a goldfish to someone else who buys it outright. My advise is this:
•Request for a shipping quote ahead of time here: LINK
•Once you have an idea of how much is shipping, then its easier to shop the Live Stream Gallery.
•If you see a goldfish you like from the list, first fill out the Order Form to make an official order.
•While you're waiting for me to respond to the order, send immediate payment just for the amount of the fish to PayPal eastcoastranchu@gmail.com. By doing this the goldfish is automatically RESERVED for you (unless another person pays ahead of you). We can work out the total invoice with shipping later. Here are important things to keep in mind:
•Whoever pays first gets the fish.
•Make sure you've reviewed the fish carefully on Live Stream. If you don't see the fish in the current video, it should show up on the next Live Stream or a previous video.
Usually I'm still editing the gallery as Live Stream is happening so I can't immediately attend to the Orders but the shopping strategy above is your best way to get first dibs on the goldfish you want. I try my best to reply to orders immediately after I finish uploading all the new Live Stream photos.
If you don't have a PayPal you can do a Direct Debit card payment here: LINK
• Please be patient, I work during the day and at times can only respond afterhours or late at night.
• No additional high resolution pictures or closeup videos of the goldfish will be provided other than the photos already posted on the Gallery and the recorded videos on YouTube. I put up a live stream to save time. The previous day's footage is viewable on YouTube so you can scrub through the video and have a close look at the goldfish you like.
•The viewing tank for CAMERA 1 will be restocked with new goldfish every week (I try to list either Monday night or Thursday night).
•Previous goldfish additions still waiting for forever homes will be viewable on CAMERA 2.
•I add Petgrade, Hobby grade and Grade A goldfish in the tank to give every fish a chance to find a forever home.
•The water is changed daily. The tank can get cloudy during and after feeding time.
•You're seeing only a small portion of the tank that the camera lens can accommodate. This is a recirculating system that includes a 150gallon water reservoir. The reservoir water is changed EVERY NIGHT and fed back to the main tanks.
•I raise all my fish in very shallow water. It takes time for incoming fish I just added to the tank to get used to the depth, the new environment, the lights, the multiple cameras as well as a multitude of fish they are "meeting" for the first time. Some fish can get stressed. Some with big deep bodies as well as the younger baby fish will have difficulty maneuvering in the water because they're not used to deep water pressure. Some fish can take days or weeks to gradually adjust. If and when I see that they're in distress -- I'll take them out of the tank when I deem it necessary. I appreciate people's concern but please: don't panic. Rest assured there's no animal cruelty happening here.
•I'm able to control the Live Stream cameras and encoders remotely via an online app. If I'm still at work and issues occur in the tank - I'll turn off the equipment without notice and have a family member attend to the fish during emergencies.
•Lives Stream Videos are recorded and will show up on YouTube within 24hrs.
•The ECR Live Stream Channel will be offline during maintenance operations (no specific schedule).
•To view the live video feed clearly on your smartphone you must have a reliable and fast wifi connection.
•High speed connections provides a solid steady stream. ECR runs on a 940mbps fiber optic internet connection.
•While the camcorder is 4K capable, I've set the encoder output to 1080p HD since YouTube has difficulty recording 12 hours of 4K video. If you're experiencing lags or disconnects please adjust your player settings to a different resolution.
•A clogged connection (yours or mine or clogged in both directions) will affect the video quality and show pixelated video streaming or dropped frames.
Sometimes buyers get frustrated when they miss out on a goldfish to someone else who buys it outright. My advise is this:
•Request for a shipping quote ahead of time here: LINK
•Once you have an idea of how much is shipping, then its easier to shop the Live Stream Gallery.
•If you see a goldfish you like from the list, first fill out the Order Form to make an official order.
•While you're waiting for me to respond to the order, send immediate payment just for the amount of the fish to PayPal eastcoastranchu@gmail.com. By doing this the goldfish is automatically RESERVED for you (unless another person pays ahead of you). We can work out the total invoice with shipping later. Here are important things to keep in mind:
•Whoever pays first gets the fish.
•Make sure you've reviewed the fish carefully on Live Stream. If you don't see the fish in the current video, it should show up on the next Live Stream or a previous video.
Usually I'm still editing the gallery as Live Stream is happening so I can't immediately attend to the Orders but the shopping strategy above is your best way to get first dibs on the goldfish you want. I try my best to reply to orders immediately after I finish uploading all the new Live Stream photos.
If you don't have a PayPal you can do a Direct Debit card payment here: LINK
• Please be patient, I work during the day and at times can only respond afterhours or late at night.
• No additional high resolution pictures or closeup videos of the goldfish will be provided other than the photos already posted on the Gallery and the recorded videos on YouTube. I put up a live stream to save time. The previous day's footage is viewable on YouTube so you can scrub through the video and have a close look at the goldfish you like.
•The viewing tank for CAMERA 1 will be restocked with new goldfish every week (I try to list either Monday night or Thursday night).
•Previous goldfish additions still waiting for forever homes will be viewable on CAMERA 2.
•I add Petgrade, Hobby grade and Grade A goldfish in the tank to give every fish a chance to find a forever home.
•The water is changed daily. The tank can get cloudy during and after feeding time.
•To the fish tank police: Calm yourself down. These aren't small tanks. freaking out about it. You're seeing only a small portion of the tank that the camera lens can accommodate. It looks crowded because all the fish gather at the front where they are attracted to the light and the cameras. It's also the feeding area. They know to gather here expecting to be fed whenever they see any humans near the front of the tank. What you don't see is all the way to the back of the tank where there's of room to swim around. This is a recirculating system that includes a 150gallon water reservoir. The reservoir water is changed and fed back to the main show tanks.
•I raise all my fish in very shallow water. It takes time for incoming fish I just added to the tank to get used to the depth, the new environment, the lights, the multiple cameras as well as a multitude of fish they are "meeting" for the first time. Some fish can get stressed. Some with big deep bodies as well as the younger baby fish will have difficulty maneuvering in the water because they're not used to deep water pressure. Some fish can take days or weeks to gradually adjust. If and when I see that they're in distress -- I'll take them out of the tank when I deem it necessary. I appreciate people's concern but please: don't panic. Rest assured there's no animal cruelty happening here.
•I'm able to control the Live Stream cameras and encoders remotely via an online app. If I'm still at work and issues occur in the tank - I'll turn off the equipment without notice and have a family member attend to the fish during emergencies.
•Lives Stream Videos are recorded and will show up on YouTube within 24hrs.
•The ECR Live Stream Channel will be offline during maintenance operations (no specific schedule).
•To view the live video feed clearly on your smartphone you must have a reliable and fast wifi connection.
•High speed connections provides a solid steady stream. ECR runs on a 940mbps fiber optic internet connection.
•While the camcorder is 4K capable, I've set the encoder output to 1080p HD since YouTube has difficulty recording 12 hours of 4K video. If you're experiencing lags or disconnects please adjust your player settings to a different resolution.
•A clogged connection (yours or mine or clogged in both directions) will affect the video quality and show pixelated video streaming or dropped frames.
I greatly appreciate your interest in US Bred ECR goldfish. Whether you're thinking of purchasing today, next week or sometime within the year - I request that you kindly fill out all required fields. Rest assured this is an ethical store and you're only dealing with ONE PERSON, there's no data-mining happening here. When you fill out the form below - you're entrusting me with your information and I will keep it safe.
The advantage of providing a valid and deliverable street address versus just a zip code is that I can calculate better shipping rates from the carrier. I don't need the actual house or apartment or building number - not until an official purchase order is placed. Unfortunately I can't accommodate you if the form is incomplete or if you knowingly fill it in with evasive or misleading information. (For example, repeatedly writing down the zip where I specifically require a street name).
Live Animal shipping can be expensive especially from the East Coast. Ultimately I want to offer you a better rate than the Published rates and if I can't do that because you're uncertain about filling out the form below then I can't give you a quote. It would be a missed opportunity but there's no sense doing business with someone who's going to be overcome with anxiety just because I asked for a "street name". If you're in that state of mind where you believe ECR's credibility and standing in the goldfishkeeping community is questionable then it's not the right time for us to do business together. I just don't have the energy to deal with tire-kickers.
If you change your mind please don't hesitate to come back here and fill out the form. As for all you AMAZING folks who have no issues about this whatsoever - thank you so much for your trust and for making my day a little easier!
Be aware that most businesses and organizations automatically block non-employee or non-school related correspondence as a security measure to protect email accounts from undesired access and mishandling. In which case any East Coast Ranchu inbound messages meant for you are bounced back to me. Please use your personal email address instead of your company or school email.
Always check your SPAM folder and make sure that the domain eastcoastranchu.com is on your whitelist.
Unfortunately AOL is an outdated email service with obsolete security protocols and program limitations. If you're not receiving ECR emails, Shipping Rates, Order Invoices, or Tracking Information - this is an AOL issue. Be advised that AOL is notorious for arbitrarily blocking or discarding emails that other leading email providers readily accept. I strongly recommend using a different email address other than AOL.
If you have 2 consecutive outstanding invoices in the past that you didn't pay - you will not be allowed to shop ECR no matter how many times you fill out a new Order Form. In order to make a purchase and establish credibility -- all you have to do is send an ADVANCE NON-REFUNDABLE payment for the goldfish before you place your next order.
Please remember: It costs $0.00 to be a decent human being.
If you placed an order but after more than 72 hours have yet to receive an invoice or a message or even a smoke signal from me - it's possible in a previous transaction you crossed the line with your Power Trip and/or automatically presumed that I work for you. Or you're a new customer openly being difficult and entitled. Newsflash: I don't work for you. 😘 Good luck and have a good life 👍
Dear Cynthia,
I know you get tons of emails so I am going to try to keep this email precise & to the point. Thank-you for my 2 babies, they are doing great! I didn't have you send me any pictures before delivery on purpose so I could be totally surprised when they arrived. After unboxing them, I was amazed at how big they were. They are in their own 60 gallon tank and the big guy has grown already. I have continued your regimen and keeping a close eye on the tank as it is new and trying to cycle. Also thank-you for assisting me on coming up with a fair price as I had no idea what to offer and did not want to offer an insulting price. A fair price was important to me.
I had searched for 6 months for just the right place to buy some healthy goldfish and here is a list of reasons why East Coast Ranchu was my choice.
True caring for the fish, they are your main concern
Heart felt passion for what you do
You are a master of written communication - Your website has complete information on every aspect of purchasing fish from you. The information is complete and very helpful before, during, and after the sale
You say what you mean and mean what you say. What I am trying to say is that you're not afraid to address every aspect of conducting business that others tend to shy away from. I liked how you covered the subject of difficult customers. Plus your policies are written very clearly & complete. I tend to trust & like people who are very clear on things.
You're a professional all the way
You only sell healthy fish
I was provided an experience of caring and adopting blind ranchus - what an honor!
A big thank-you to you as I love my ranchus and will be back again when it is time to add another goldfish or two.
Thanks,
Deb LaRock
I would like to Thank East Coast Ranchu for the quality of customer service they have and for the most beautiful and healthy Thai Calico Orandas . I am enjoying them.
Thank You so much Cynthia. East Coast Ranchu - The Best.
I read your MISC tab and I applaud you. Thank you for your convictions. I am unfamiliar with the situation you describe but I can recognize an independent thinker who is determined to live by their own moral code. I am proud to buy from you and support you in this small way.
I am a huge fan of ECR and what she has done with her breeding stock. That said, I can unequivocally state that the woman some of you are trying to demonize has a heart of gold. Outside of the fish room, she’s a boss with a fulltime job. She has a family. She has a life. She is in the unique position of being one of 3 (correct me if I'm wrong) US women who are actively trying to further the domestic bred fancy goldfish on a public scale.
She chooses to share her hard won knowledge with us, out of pocket, by herself, so we don’t have to pay exorbitant prices, for fish from unethical importers, that carry super pathogens which time and time again wipe out people’s entire collection. She’s also human, and humans aren’t always a ray of sunshine, especially when they are juggling very full plates. I can appreciate that people want to offer their outside opinion, but anyone implying that Cynthia should be quiet and play nice under the guise of “professionalism” while getting repeatedly slammed for defending herself is problematic at best. No shade, no drama, just my two cents.
Here is my review. ECR is one of the best breeders in the USA. We all buy fish from her and very happy with the result. Her fish are very clean and healthy. Once you buy and give adequate attention, you don't need another fish shopping anymore (unless you expand). Additionally she is very honest, takes care of her fish very well and willing to help everyone in goldfish society (under correct situation). Now-a-days, people use online to bash others business under the anonymous shield. It is happening everywhere including in our website. She needs to protect herself from haters (perhaps competitors). I don't see this as an issue. We love ECR fish, we support ECR 101% and will continue support her.
small_ranchu www.goldfishkeepers.com
Thank you to Mike M. for these kind words. He recently had issues with his collection of imported goldfish:
"I can't thank Cynthia @eastcoastranchu enough for helping me treat these guys at a time where I was ready to throw my hands up and just say eff it. I know I could've been better support for her at certain times, but for what it's worth and for anyone reading this. She's always been fair and always puts forth the effort to help us out. She's got a million things on her plate, yet still makes time to help the community out when she can. These guys would not be alive right now had it not been for her, not because I would've just flat out given up, but I was in a situation far beyond my experience and knowledge. She took the time to research their symptoms and came up with a treatment plan, now look at them...
I don't understand people that go out of their way to try and tarnish someone's reputation just because they don't see eye to eye or because they feel they are owed something or even simply because they don't get the response they want or how they expect. She owes no one anything, yet a lot of people act like she does. Anyway, I can go on and on about how great she is as a person and for what she is doing for the community, but all in all, I just want to say thank you for everything you have done for me and the goldfish community!"
I have purchased from East Coast Ranchu many times before. I am amazed by the quality of the fish each time. Cynthia’s care for the fish is unmatched by any other vendor I have purchased from before. The transaction process is the simplest out of all of the vendors I have purchased from. Cynthia’s customer service is some of the best customer service there is today. She answers to all emails, and each one has thought and time put into it.
Another thing that makes her customer service great, is she is very straightforward and is honest about her company (she has no hidden agendas and she just wants you to receive a healthy and well cared for fish). This can be very hard to find today. When you buy an East Coast Ranchu, you know your fish will arrive without any infection or sickness. Whenever, I receive a new fish from her, I can tell Cynthia puts a lot of time and effort into packaging her fish. Overall, Cynthia sells the most healthy and well cared for fish out of any goldfish seller I have ever bought from or heard of.
I would like to share a few thoughts with all the friends and customers of East Coast Ranchu.
I ran into Cynthia's site about a year ago and am fortunate enough to live about an hour away. I've had Goldfish for about 5 years now and am a huge fan of the Ranchu. Love their look, personalities, goofiness, etc..
I will confess that I'm not an expert fish keeper, but have learned, and am still learning along the way. And with that being said, unfortunately, I have lost fish due to not being neglectful, but just not knowing.
This is where Cynthia comes in and why I think she is awesome as a person. She is just not a breeder. When I talk to her about the little guys and gals, she talks with passion and loves them all. She more than goes out of her way to answer all questions pertaining to my fishes' health and well being and answers them immediately if I'm not there in person.
The people that have bought fish from Cynthia, you know what I'm talking about. And for the people who are thinking about it, I highly suggest her fish. I've been there many times and see first hand how these guys are taking care of. They are active, healthy, vibrant and there is a reason for that. That would be her passion them.
Thanks for everything, Cynthia. See you soon..:)
Jack L.
Hi Cynthia,
The fish made it here alive and well! Thank you so much for taking the extra steps and time to make sure they arrived happy and alive. It's rare finding someone who puts so much time and effort into their fish and really cares about their wellbeing rather than pure profit, you are a true inspiration!
And thank you so much for the baby oranda's! They are absolutely adorable! Right now I have them in a 10 gallon quarantine that's filled about half way. Again I can't thank you enough for the care you've taken with these fish!!
Jessica M.
Kind words of support
I know you are incredibly busy, and you don't even know me, but I just wanted to write that I. Cannot. Believe. the utter bs you've had to deal with. I am SO thankful I did my research before buying my fish, and count my lucky stars that I only/will only have fish from US breeders. I feel sooooo fortunate to have recognized the importance of this before I even bought my first fish! Ugh it seriously makes me ill to think about the utter depravity of some people, *especially* when it comes to the treatment of helpless animals. Anyway, you're the best! I know you can't comment on it, but seriously big props for sticking up for yourself and you have got a loyal customer for life here! 🏄🏻 Cheers, Amy R.
Hello Cynthia,
My name is Maranda, and I have been a big fan of you and your business for a long while, but I'm just now getting the courage to email you about your chubbycheeker-wigglebutts. I understand if you're busy, I know you're a one woman team! Just hope to hear from you soon :) I imagine there are no easy days of work for you, I just wanted to let you know that you have my support, and that you're an amazing person. I really hope I get the chance to meet you some day :D keep doing what you do! And give your personal waterbabies some loves for me hehe have a good day.
Thank you for doing what you do, and keep at it, I'm honored to be in this hobby community with you :D have a wonderful night/day <3
Dear ECR fans,
Recently I bought 4 baby ranchus from Cynthia. Sadly after a week exactly to the day, one did not survive. I message her right away sharing my sad news. To my surprise, she called me!
Thank you Cynthia for your call. Even though I was sad, I felt a bit elevated after talking to you. I learned a lot from our conversation. I will adopt your regime from now on. I wish I'm nearby so I can learn first hand from you. I must say, after I put down the phone, it dawned on me...Wow! Cynthia just called. This is first class personal treatment. Never ever anybody I know get this kind of treatment just for a fish. It shows that you really care about the babies even after they had left the nest. Then I remembered you said you took care of them since they were eggs! I understood completely.
This is the best experience I had so far. I hope you and East Coast Ranchu are going to be here forever.
sincerely, Tajul Kalamazoo MI
I just wanted to say to anyone looking to purchase goldfish from ECR.... I have been buying goldfish online for the last seven years-- from aquabid, ebay, private breeders, auctions you name it--and I've never had such a thorough, speedy, and considerate transaction. From multiple high resolution pictures of her fish, to excellent videos that allow you to see the fish in motion. Both of these things mean everything to someone looking to purchase goldfish online. A big thank you to ECR for all the effort you've put into your hobby. It really shows <3
Kori S.
I am thrilled about my new babies!!! Thank you Cynthia. @eastcoastranchu never have I imagine to own Thai orandas. I love that you breed them in the US and can allow fellow goldfish enthusiastic to own some. Many Thai orandas cost $150+ each for imports. You have created a door for US goldfish lovers to enjoy goldfish keeping without the high end cost. Thank you!!
Tira M.
I just got my little lemonhead baby and I could not be happier. The service was exceptional , the one on one personal service is rare these days. Thank you again for everything ! if I am in need of another baby , and well once you get addicted to these guys when do you not need another one ? I will make sure you are the first stop I make. =)
John H.
I am thrilled with the 5 adorable baby ranchus I received today! They seem to be happy and very healthy...really looking forward to getting them in the main tank :) For anyone considering ordering East Coast Ranchu--you will not regret it. Cynthia is great to work with and the fish are outstanding. Many thanks and best wishes, ECR!!!
Claire S.B.
Hello, got my 4 babies...I love them....they arrived and are happy, I will post pics tomorrow, figure leave them to get adjusted.
I did just as you said on your instructions. You really take care in the packing and shipping of your ranchu's. I know I will be back soon for more. Thanks again !
Donna B.
Just saw this Wednesdays unboxing vid....folks these Ranchu get unbagged and sent directly to your heart! My little Maxwell, a beautiful red & white boy ...makes me smile every time I peer into my tank! Healthy, sweet, and just a ray of sunshine.....folks do yourself the favor and purchase from East Coast Ranchu....you'll find peace, love and harmony looking back at you from a plastic shipping bag!
Jeremy C.
Hey! I ordered the Sakura last week, and you shipped her out last night. I just wanted you to know she arrived in perfect condition, and is swimming around in the adjusting bucket right now. She's beautiful! 110% satisfied, especially with all the information you provided me. I would not hesitate to recommend you or order from you again.
Ryan W. W.
Sorry, I'm so late writing about the 4 ranchus but again the best deal, no diseases, nice fat chubbies with tons of personality and lots of expert advice no more than an IM or email away. Thank you for sharing these beautiful babies with me.
Mary S.
I know you're super busy and probably get a ton of messages. I just wanted to take the time to say how much I admire the care and dedication you have. You're the best breeder I've come across and I wish I had an ounce of the knowledge you have. Remarkable work. Keep it up.
Alina B.
East Coast Ranchu Rocks! I received my order of 8 ranchu goldfishes about 2 weeks ago. It came in a nicely packaged and a very detailed instructions on what to do next.
After opening the packaged, I was shocked of how much care that goes through on ensuring the fishes arrives healthy and safe. The fishes are carefully bagged with a special plastic that allows oxygen in and carbon dioxide out. And the water is conditioned as well. I have ordered from a different goldfish breeder from the past and the amount of care is no where near the level of East Coast Ranchu offered. Lastly, the fishes are so big and so FAT! They came in nearly doubled the size in comparison to the ranchus I ordered from a different breeder.
East Coast Ranchu is the only breeder I came across with that allows the buyer choose the fishes you want via pictures and videos. Most breeders hand select the fish for you and hope that the fish they selected comes in good form, color, and color pattern matches your desired.
Over all, I was very exhilarated with my purchase and trying to contain myself from ordering more. For now, I will see how fast and how big I can raise these babies.
Anthony R.
Hi Cynthia :D
I am a follower of your facebook page and love looking drooling over your adorable ranchus! I found out about east coast ranchu through kokosgoldfish (I’m a member/subscriber) and everyone that has placed an order with you is always extremely happy not only with the quality of ranchus, but with how awesome you are to work with and how passionate you are about your goldies. I can’t wait to buy my next goldfish from you!!!!!
Allison K
Hi!
My fish have arrived! Four!!
Thank you!
They all arrived alive and they are acclimating as recommended in your care sheet. The FedEx guy was perplexed first at my excitement and then at the notion that the box I was so excited about contained live fish.
All four fish are alert and wiggly and look very happy to be out of their bags.
Thanks Cynthia, I have been a fish hobbyist for almost 30 years. My interest in goldfish is fairly recent, and I had thought that my living in a very rural area would mean that I was limited to goldfish available at the big box chain store 45 minutes away. I am delighted to find an ethical breeder who ships fish safely and offers well-cared for, healthy fish.
Paige H.
Thank you so much for the wonderful care and detail that went into the shipping process!!!!our new baby arrived healthy and happy !!!he is doing amazing in his new home !!! We look forward to many more additions !!! Thank you again !!!we will highly recommend East Coast Ranchu!!
Allison & Randall
Hello,
I just wanted to let you know the goldfish arrived safe and sound and is wiggling about like nobody's business. Thank you for shipping so quickly, for providing quality fish, for providing background information, and just everything you do. I will, 100%, order from you again (if I upgrade to a 75). I am beyond happy with my fish and am so glad you do what you do.
Kat W.
Cynthia!
Wonderful job! My buddies are here and they are quite active and sassy. I can't thank you enough as I personally know how much time and effort goes into raising goldfish. Your packaging was amazing as well!
Although these are my first mail order fish, their quality far out shines anything I have ever found throughout the Atlanta area. I'm over the moon! Thank you so much! I will be purchasing more asap!
Sincerely,
Donnie L.
Trust me Cynthia, you have some of the healthiest and most beautiful fish I have seen online and/or in pet stores. I came close to ordering an imported calico ranchu a few weeks ago online from a trusted business, but you have set the "ECR standard" for fish breeding and selling. I just was not convinced they were as healthy as the way you would raise them. I need your calicos to grow baby grow! :) Who knows, a Stewie baby may still be in my future as well. Rob B.
Hi Cynthia,
Thank you so much for being so fast and efficient. It's always a pleasure doing business with you! The care sheet is incredibly helpful, and I appreciate everything you do to produce such beautiful, healthy ranchus!
Best, Rebecca M.
Hi Cynthia,
Well the little guys made it here in excellent condition! I gotta say you're very sneaky or you miscounted cause I had a few more little "bonuses" in there! Thanks you very much that was very kind of you! They've all been acclimated and look excellent.
Your packaging was perfect and your communication even better. I have bought and had fish shipped to me before from an importer and it was very difficult. You were 100%. Thank you. I thought I was crazy about these fish but you may have me beat. I hope to do business again someday, although Canada says I can't import for another 90 days. Shucks.
Speaking of, coming through the border was a breeze for any other Canadian customers asking. I just had that form pre filled out and they basically waved me through.
I've been watching your stuff online for quite a while, and been very impressed.
Anyhow sorry for the novel, I just thought you would like to know.
Kind regards,
Andy M.
Hello Cynthia,
I have so much respect for what you do, thank you for all you do for the hobby. This ranchu literally brings me to tears, s/he will be loved.
Thank you for all you do,
Nisi
Thank you so much, Cynthia for everything that you have done for the hobby and fish community.
Dean
Hi Cynthia,
Everything is going well, our new fin baby arrived safe and is the "large temp" acclimating tub we prepared for him. His QT tank was around 76* and he came in at 72* He is swimming around, active and already begging for food, but don't worry I know well enough not to feed him tonight.
He is absolutely beautiful!! Thank you so much for the time and care you put into these fish, it truly shows. I'm not a stranger to fancy Goldfish by any stretch of the means, but I never had them shipped in breather bags before. Thank you for your clear instructions as we studied them well before he arrived and everything is looking great and we are so pleased with our newest family member. My son has already named him Dewey because he fell in love with your Stewie, and he was excited that we have his offspring. Thank you so much again!! We will definitely be back again once we finally finish our big fish room!!
Have a wonderful night!
Corinne D.
Cynthia I admire the dedication you put in your fish . I love your work . Your an amazing person.
I just want to say thank you. I appreciate everything you do for the community. I look up to you. I love your passion for goldfish. Hopefully one day I can produce beautiful fish like you. Your my idol and I love your work.
Some of my ECR's gathering up for nom noms! I'd like to just take a moment to say thanks to such a wonderful, dedicated, and most of all passionate breeder of these silly little wiggle butts. 😉😊
Let's not forget this is a one woman show here with a full time career doing more than enough for the hobby and goldfish community. When people think I'm the weird fish lady I simply say, "You should meet my breeder!" 😂😜 👏👏👏
Kellie M.
I know you are very busy with work plus taking good care of your fishes. I don't know how you do it but keep it up! You're an inspiration to us goldfish hobbyists. Don't mind the haters :) have a wonderful day!
Roscoe
Hi Cynthia,
I can't tell you how much I enjoy your water babies. Always healthy & so friendly. My nephew has kidnapped quite a few of my guys. He has tanks all over his new little apartment filled with ECR ranchu...lol.
Betty G.
I couldn't be happier with the quality of the fish that I purchased from East Coast Ranchu. I bought a mix of ranchus and orandas and they are all beautiful active fish.
The customer experience was excellent, from the opportunity to choose my fish from a live stream video through to the high-quality packaging using Kordon bags and ongoing communication during the delivery process.
I wouldn't hesitate to buy from East Coast Ranchu again
Sarah Dillingham, Seattle
Good Evening Cynthia,
I apologize for the late email, but I just wanted you to know that my fish arrived safe and to be honest the pictures and live video stream did these fish no justice! THEY ARE TEN TIMES MORE AMAZING and breathtaking in real life. I am eternally grateful for your fish and I promise that I will try my best to take as good care for them as you have. I can only imagine how hard it has to be for you to let these guys go!
Again, I am grateful that you did! Your care and attention to detail with the packaging and handling of these fish is like no other. I have had fish shipped to me before, but you my friend, have just reset the bar, and as high as this bar is now, I don't think I will be able to buy fish from anyone else... EVER! Thanks again, and I will shoot you some pic's from time to time, so you can see how your babies are doing! THANK YOU for such an amazing box of CHUBBY little joyful fish!
Best regards from a "NEW" lifetime customer,
Yancy G
Hi Cynthia,
Just wanted to let you know that the beautiful calico oranda arrived safely and is now happily swimming in the tank. She seems no worse for wear of the long journey. What a beauty! It was an especial surprise to see she has one black eye and one orange … so unique and lovely. Thanks again for the good work you do. Think of the joy you bring to so many of us who do not have room to keep fish the way you do. It is such a pleasure to purchase healthy fish from you, that are raised with such care and dedication. Thanks!
I LOVE my water babies!
Vanessa H.
Hi Cynthia,
Well the little guys made it here in excellent condition! I gotta say you're very sneaky or you miscounted cause I had a few more little "bonuses" in there! Thanks you very much that was very kind of you! They've all been acclimated and look excellent.
Your packaging was perfect and your communication even better. I have bought and had fish shipped to me before from an importer and it was very difficult. You were 100%. Thank you.
I'm looking forward to see what all the little guys turn into! I've personally only successfully bred one ranchu which is now about 4 months old and about the same size as the "breeder" I got from you. He's had very special treatment and is growing fast!
I'm guessing the "breeder" I bought is a female? I wouldn't hold you to it, I figured this particular one you might know. Either way, I can't thank you enough. I thought I was crazy about these fish but you may have me beat. I hope to do business again someday, although Canada says I can't import for another 90 days. Shucks.
Speaking of, coming through the border was a breeze for any other Canadian customers asking. I just had that form pre filled out and they basically waved me through.
I've been watching your stuff online for quite a while, and been very impressed. Anyhow sorry for the novel, I just thought you would like to know.
Kind regards,
Andy
Canada
Hi Cynthia, I just wanted to let you know I was able to pick the ranchus up around 11:30 this morning, and they are perfect. We got them across the border without any questions at all. They are currently slowly acclimating as per your instructions. The Kordon bags are truly amazing things! Thanks so much for your efforts. There is a local aquarium society here that has been around for decades and if anyone asks me about my fish, I'll be certain to refer them to you. I'll send you photos of my ranchus once they're settled in to their new home too! :-) Cheers, Jeff D.
I'm sorry to bother you but I just need to say that I really appreciate how thorough your instructions are whilst simultaneously dropping "GOOGLE IS YOUR FRIEND" everywhere. I can't even tell you how many times a day I want to look at people and tell them to just google things. I run a guinea pig rescue and you are probably one of very few people that would understand the level of stupid I put up with on a daily basis. It genuinely blows my mind sometimes.
Since I'm emailing you anyway I might as well add. I AM SO EXCITED. This is a dream come true for me and thank you so much for breeding such gorgeous fish.
Thank you for the detailed instructions.
~Aubree