Why Not Just Diagnose From A Picture?I have an idea that filling out the form below is 10th on the list of things you have to do today but I don't want to kill your fish with the wrong diagnosis. Photos/videos are critical visual aids however it's not enough. I can't determine an illness without evaluating circumstances and related data that only you can provide. I've formulated the questionnaire below to allow me a better overview of what's going on. So please - if you care about your goldfish kindly refrain from giving me vague answers or skipping questions. It just prolongs the process if I have to ask you to redo the form all over again. If you're not into it, or have an excuse not to fill out the form - I can't help you. Forget for a moment that I'm an annoying Type-A control freak. I'm here to help. I'll give you my time if you give me the courtesy of yours and respect my process.
Issues I Can't Help You WithPlease ONLY submit this form if this is a real and actual issue with substantial and apparent manifestations of illness or infection. I can't help with imaginary non-issues: I think its sad and lonely I think it can't breathe I think it's scared It's very "skittish" It's acting weird when I'm in the room It's trying to jump out How can I possibly diagnose this? If you're an experienced fishkeeper - you understand exactly what I'm talking about. If you're not seeing clinical signs - let's not waste each others time. Thankyouverymuch.
Regarding Water ParametersAs long as you're aware of your tank's parameters, I don't need to know the ammonia, nitrites, and nitrate levels. Majority of illnesses in goldfish are almost always caused by unstable or deteriorating water conditions and/or poorly maintained filter media. In the many years I've been consulted on sick fish - nearly everyone has claimed they have EXCELLENT WATER PARAMETERS. There's no way for me to assess the veracity of this info whether this is true prior to the onset of the illness, throughout the past week, the past month and so on and so forth. Some fishkeepers have a tendency to distort, fabricate and/or omit information for fear of being judged/lectured or the need to present oneself in a positive light. Anytime there's an attempt to preempt my diagnosis with a claim that the water conditions have always been excellent and so "don't even go there Cynthia" but the fish is presenting characteristics and symptoms contradictory to those perfect parameters - then it's a moot point. So we'll just skip this counterintuitive exercise, you go ahead and enjoy your water test kit. I'll stick to the science that's consistent with the symptoms along with the variable data provided on the form. I'll give you my recommendations after. The main goal is to help your fish heal. Regardless of the TRUE parameters at the onset of illness, please be mindful of the fundamentals of the Nitrogen Cycle and the importance of regular water changes along with careful filter maintenance.
Differences in OpinionI understand that when a fish is sick some fishkeepers can get a little touchy, emotions can run high specially if my assessment is something you don't want to hear. The insights I provide are there for you to use as a guide. If an issue is within my knowledge and experience I will always give it to you straight. But if you're already consulting with a BOOK, another website or another fishkeeper and all you're looking for is to debate with me, question the validity of my analysis or "educate me" with your own research in some kind of self-serving bias - then it's no longer about the sick fish. When that line is crossed there's no need to proceed with a consultation. I'm not trying to win a prize, all I want is for your fish to get better. I don't want to confuse you or complicate the situation with my interpretation of the facts that you're not willing to accept. We make the best decisions with regards to our goldfish when we can achieve a careful balance between emotions and logic. Pride, Ego & Excuses will not heal your fish. If I stop corresponding in the middle of a consultation that means you and I have hit an impasse. No further actions or discussion is required.
New CustomersAll ECR customers received the Care History Information with every fish purchased - this means you were given recommendations on the Support Pages along with the Care History information. If you're a new ECR customer and your fish gets sick shortly after you received it - it's possible your goldfish has developed an adverse reaction to something it's never come across before. I strongly recommend that you read the QUARANTINE INSTRUCTIONS and the rest of the Support Pages to see potential causes.
For Beginner GoldfishkeepersThere are many prompts all over this website asking Beginner Goldfishkeepers not to proceed with an ECR purchase if you've only just began goldfishkeeping or if you're going to be difficult. If you've ignored those suggestions and proceeded with an order kindly note the following: Please don't just outsource the problem-solving to me every single time something goes wrong. I won't guide you every step of the way. Tank setup, tank cycling, ich, fungal infections, high ammonia --- these are all basics you should put time in to educate yourself.
Please double check your emails if you've inquired for shipping rates within the same year and have already received the info you requested. The rates will be the same. Unless it's a new calendar year, a second (and redundant) inquiry won't be attended to.
For Yahoo or Hotmail Account Holders: always check your SPAM folder and make sure that the domain eastcoastranchu.com is on your whitelist.
For AOL Email Account Holders: Unfortunately AOL is an outdated email service with obsolete security protocols and program limitations. If you're not receiving ECR emails, Shipping Rates, Order Invoices, or Tracking Information - this is an AOL issue. Be advised that AOL is notorious for arbitrarily blocking or discarding emails that other leading email providers readily accept. I strongly recommend using a different email address other than AOL.
If you're using a school institution or business email: Be aware that most businesses and organizations automatically block non-employee or non-school related correspondence as a security measure to protect company email accounts from undesired access and mishandling. In which case any ECR inbound messages meant for you are bounced back to me. Please use your personal email address instead of your company or school email.
Beginning July 9, 2018 I will only ship on Tuesdays so that the fish won't be left at the courier's facility over the weekend due to unexpected delays or dispatch service errors. Be advised that all shipments are scheduled for Tuesday shipping by DEFAULT. I have to manage MY ECR shipping timetable to fit my regular work schedule. I normally drop off packages at FedEx and UPS at night before the cutoff and do this AFTER I get home from work. If Tuesday is fully booked, any excess shipments are carried over to the next day or the next week depending on my daytime work sched.
If no one will be home to receive your package, I can ship to your office or send to a different domestic address or ship to your nearest FedEx Station with a *Hold for Pickup request.
THIS FORM IS FOR SHIPPING QUOTES ONLY.
For general goldfishkeeping inquiries please join the goldfish forums or #GoogleIsYourFriend.