SICK FISH CONSULTATION
The ECR Sick Fish Consultation is provided FREE of Charge to customers who have purchased an ECR goldfish (upto 3 Consultations per customer). This service is limited only to goldfish purchased from ECR. Unfortunately I can't give you advise on goldfish you've purchased from another store.
If you're currently experiencing issues with your goldfish, I will REQUIRE photos/videos and a completed Form before I can help. If you fill out the form without submitting photos/videos I won't reply. If you send a message directly to my Gmail, Instagram or Facebook account regarding a sick goldfish I will always and automatically redirect you to this page. I'll give you my time if you give me the courtesy of yours and respect my process.
Use these consultations sensibly -- you only have 3 opportunities to ask for help. If your goldfish develops something so basic like ICH or Fungal infections #GoogleIsYourFriend.
Please upload :
a close up picture of any visible and evident signs of ailment (lesions, spots, bleeding, swelling, tear, discoloration etc)
a minimum 1 minute-video if the problem is behavioral (lethargy, swimming disorder, clamped fins, piping at the surface etc). Please don't send me a still picture if the problem is behavioral. I need to see the video.
If the issue started when you first received your fish - I need to see the most current video and the Day-of-Arrival media files. Please submit the actual UNBOXING VIDEO that shows you received a sick fish. This will be cross-referenced with any supporting email on the day of arrival.
All the information I require below refers to the MAIN tank or system where the fish originally got sick. If this is a new purchase - kindly take a moment to review the Care History Information and Quarantine Instructions provided to you with your ORDER CONFIRMATION email before filling out the form. Please use a computer if you can't fill this out on your smartphone.
If you don't receive a response within 24 hours of sending this form, it's possible you entered an invalid email address or the email server has marked your email address as unsafe/spam. (This security function is beyond my control). If this happens, kindly resubmit the form using a different email address.
For Yahoo Email Account Holders: always check your spam folder in case my reply got lost in there by mistake.
For AOL Email Account Holders: Unfortunately AOL is an outdated email service with obsolete security protocols and program limitations. If you're not receiving ECR emails, Shipping Rates, Order Invoices, or Tracking Information - this is an AOL issue. Be advised that AOL is notorious for arbitrarily blocking or discarding emails that other leading email providers readily accept. I strongly recommend using a different email address other than AOL.
POLICIES AND REMINDERS
Disclaimer: While my treatment recommendation and procedure is intended to help - it's not all inclusive. I'm not a Doctor or a Scientist and so therefore any conjectures made will be based solely on my own goldfishkeeping experience. No guarantees or assurances are made regarding the treatment itself. Individual results may vary.
3-Limit Policy: As of Jan. 2018 I'm imposing a 3 Consultation Limit for all ECR Customers. To clarify, I explain more on this policy here: LINK
I will take care of you but kindly refrain from sending SMS/Text messages to my mobile number (I don't text).
Mondays are the busiest days of the week for both my companies. Tuesdays & Wednesdays are days when I ship. I can't guarantee my availability on these days. I encourage you to seek other avenues for help. The rest of the week, I'm able to attend to consultations by order of PRIORITY and usually around midnight.
If the situation is extreme based on the details you provide this may require me to call. Please be available when I call. If you see an incoming private number or a New York call soon after you filled out a Sick Fish Consultation form - it must be me.
Be prepared for medical expenses and other incidentals.
I have goldfish medications available for sale here. Obviously, you can purchase these meds from other stores but I do get these in bulk and wanna make sure all my customers have immediate access to medication I reliably use.